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customer care, guarantees, on line sale, prices, shipments, textile articles for home furnishing textiles
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Guarantees
1) Shipping
The prices are related to these general conditions of sale. Anversa.com reserves the right to change the price list without notice.
2) Online orders
All orders made by Anversa.com are ruled according to the Italian Legislative Decree n. 185 dated 22nd May 1999 concerning the consumers’ protection for remote agreements and according to the Italian Legislative Decree n. 70 dated 09th April 2003, relating to the e-commerce.
All products shown on our web site can be purchased till when stocks are finished.
You can choose the delivery place that is the most convenient for you: by your house, by your office or by another person.
3) Disclaim of responsibilities
Anversa.com aims to work as much precisely as possible, anyway it might come up against technical imprecision or/and typographic mistakes.
Anversa.com reserves the right to change and modify the web site whenever required.
Anversa.com doesn’t guarantee that all information listed in its web site comply with laws of foreign Countries and that products showed in it are allowed from every jurisdiction.
4) Restitutions
Restitutions are regulated by Legislative Decree no. 206 of 06/09/2005. The right shall be regulated by law if the customer (a person who buys goods for purposes not related to his professional activity) has right to cancel the purchase contract for any reason.
To exercise this right, the customer must send to Anversa notice within 10 working days from receipt of goods. The notice of withdrawal must be sent by registered letter with return receipt addressed to: Anversa - Via Aldo Moro, 9/11 - 46016, Cogozzo di Viadana (Mantova).
The communication may be advanced or email address given in contact page, under "complaints" if confirmed by registered letter within 48 hours.
For any withdrawal, please, contact our Customer Service.
If you need to return a product, please, remind that:
. it must be intact,
. it can’t be damaged
. you have to put it in its original box
5) Withdrawal
Notwithstanding any repair costs for damages assessed to the original packaging, Anversa will reimburse the Client the full amount already paid as quickly as possible but no later than 30 days after receipt of notice of withdrawal. Under the law (Legislative Decree no. 206/05), postage for the return of the asset are charged to the customer, these relate to the refund of the product and not the first expedition carried out by previously will be refunded. Will provide timely customer care bank on which the reimbursement (ABI - CAB - Account of the invoice).
6) Right of withdrawal
The right of withdrawal in full, for lack of the essential integrity of the asset (the packaging and / or its content), where Anversa finds:
• Using any part of any good and supplies;
• lack of outer and / or the original inner;
• damage to the product for reasons other than its transport;
• the absence of integral elements of the product (accessories, parts, etc.);
• in the case above, Anversa will return to sender the purchased goods, charging the same shipping costs.
7) Warranties and Support
All products sold by Anversa are covered by manufacturer's standard warranty and 24-month warranty for defects, according to DL 24/02. To use the warranty, the customer will keep the bill will receive by e-mail in PDF format. The Customer acceptance of the purchase contract to take note of how service in force at the time of application assistance to guarantee that it will accept. The manufacturer's standard warranty is provided as explained in the documentation included in the packaging of the product.
8) Changing time
The timing of replacement or repair of the product depends solely on the policies of the manufacturer.
9) Return
Where the application of safeguards provide for reimbursement of the product, the product must be returned by Customer in its original packaging, complete in all its parts (including packaging and any documentation and ancillary equipment) to limit damage to the original package, we recommend, when possible, to put in a second box, must be avoided in all cases the attachment of labels or tape directly on the packaging of the product.
In this regard, the lgs. 206/05 provides that restitution must be made within a period not less than 10 working days from receipt of goods.
10) Assistance provided directly from Finland Philosophy
For any problem about items already delivered (non-conforming product or damaged, missing items, etc..), please contact us. Anversa will use this information to customize and improve the service you offer.
11) Complaints
Claims for defective products or service delivery failures can be sent via email to the email address customercare@anversa.it
12) Jurisdiction and Venue
The sales contract between the customer and Anversa is concluded in Italy and governed by Italian law. For the solution of civil and criminal arising from the conclusion of this contract of sale at a distance, if the customer is a consumer, the local jurisdiction is that of the reference hole of his town of residence in all other cases, the local jurisdiction is the only forum of Mantua.
13) Terms of Purchase
All prices quoted in the windows, tabs and products during the purchase are in Euros.In case of discrepancy in prices, following the order of the customer they will be immediately communicated to the customer by phone or e-mail with no criminal can withdraw the commitment assumed purchase.
The customer can buy products in the electronic catalog Anversa.com when sending the order. Images and technical data supplied with the card of a product may not be complete and comprehensive of its characteristics but different for example: (weight, color, etc.)..
The correct order is confirmed by receipt Anversa.com by email response, sent by email from the customer. This confirmation message will resurface all data entered by the customer who undertakes to verify the correctness and communicate any corrections.
• The contract between the Client and Anversa is concluded only after sending the e-mail of acceptance of contract by Anversa.com.
• If you order on the site Anversa.com the Customer declares to have read the terms and conditions of sale, payment methods and proposals of the whole purchase process. With express reference to Articles. 3:04 decree 185/89 you will receive via e-mail all the information needed to identify the seller and the customer will keep along with the e-mail acceptance of the contract.
14) Billing
For each order placed on the site Anversa.com, Anversa will invoice of the material. The invoice is issued simultaneously in order to promptly and normally accompany the goods in the mail bag packaging. For the invoice authentic information supplied by Customer during the purchase process. After the invoice, you can not make any changes to the information in it. The amounts will be reported in the invoice in euros only.
15) Privacy
Anersa.it treats personal data of their customers in compliance with the requirements of the Legislative Decree 196/2003. Personal data are processed in the normal activities exclusively to process the order and if a problem arises to contact the buyer. As required by the rules, you may obtain confirmation of the existence or otherwise of their personal data and that these are being communicated in a clear. The interested party may also request the cancellation, change in an anonymous or block of data processed, for legitimate reasons, the treatment itself.
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